As soon as your order ships you'll get a confirmation email with a tracking link. If you have an account, you can also see every order and its status under your account.

If it has been longer than the timeframes below and you haven't had a shipping email, send us your order number at info@becca-q.com and we'll check on it.

Every item is made to order, so there is a short production window before your package ships.

• Production: 2 to 5 business days
• United States delivery: 3 to 6 business days after shipping
• International delivery: 12 to 26 business days, depending on destination and customs

From order to doorstep, plan on roughly 5 to 11 business days in the US and 2 to 4 weeks internationally.

Because every piece is custom made for your order, we can't accept returns or exchanges for sizing or change of mind. This is the trade off that lets us make each item individually instead of holding mass stock.

Please check the Size Guide before ordering, and if you're unsure, email us your measurements at info@becca-q.com and we'll recommend a size before you buy.

We'll replace it or refund you in full, at no cost to you.

Email info@becca-q.com within 30 days of delivery with your order number and a photo of the issue. Most cases are resolved within a couple of days.

Contact us as quickly as you can at info@becca-q.com with your order number and what needs changing: size, colour, or shipping address.

Production starts shortly after an order is placed, so we can only make changes before it enters production. Once it has, the order can't be changed or cancelled.

The most common reasons:

• The code has expired or reached its usage limit.
• Your cart doesn't meet the minimum spend for that offer.
• The code excludes sale items or applies to specific collections only.
• Only one code can be applied per order.

Still not working? Email us the code and what's in your cart and we'll sort it out.

We accept all major credit and debit cards, plus the express wallets shown at checkout. Every payment is processed securely. We never see or store your full card number.

You can also pay with a BECCA Q gift card, and pay any remaining difference with another method.

Yes. We ship to most countries worldwide. Shipping costs and delivery estimates are shown at checkout once you enter your address.

Any customs duties or import taxes are set by your country and are the recipient's responsibility. They are not included in the price you pay us.

Check your tracking link first. International parcels can sit in customs for a while without updating.

If the tracking hasn't moved or the estimated delivery date has passed, contact us within 30 days of that date at info@becca-q.com. We'll file a claim with the carrier and arrange a reshipment or refund.

Digital products are delivered by email immediately after purchase. If it hasn't arrived, check your spam folder and search for BECCA Q.

Still nothing, or the link won't open? Email info@becca-q.com with your order number and we'll send it again.