Refund policy

At BECCA Q, every item is made to order through our print-on-demand partner. Because production starts shortly after you place your order, returns and refunds work a little differently than at a typical retailer.

Damaged, Defective, or Misprinted Items
If your order arrives damaged, defective, or with a printing error, contact us at info@becca-q.com within 30 days of delivery with your order number and photos of the issue, or submit a problem report. We will replace the item or issue a full refund at no cost to you.

Lost Packages
If your package is lost in transit, contact us within 30 days of the estimated delivery date so we can file a claim and arrange a reshipment or refund.

Buyer's Remorse / Wrong Size
Because each item is custom-printed for you, we cannot accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or no longer wanting the item. Please check our size chart carefully before ordering — if you'd like a different size or color, you're welcome to place a new order.

Digital Products
Digital items (such as planners, habit trackers, and other downloadable files) are non-refundable and non-returnable once the download link has been delivered. If you have trouble accessing your download, contact us at info@becca-q.com and we'll help resolve it.

Unclaimed or Undeliverable Packages
If a package is returned to us due to an incorrect address or because it went unclaimed, we will contact you to arrange reshipment. Reshipment costs may apply if the address error was on the customer's part.

Hygiene Items
Sealed items that cannot be returned for health or hygiene reasons are final sale once opened.

Refund Timeline
Approved refunds are issued to your original payment method within 5–10 business days.

Notice for EU/UK Consumers
Under the EU Consumer Rights Directive (2011/83/EU), the right of withdrawal does not apply to goods made to your specifications or clearly personalized, or to sealed goods not suitable for return for health or hygiene reasons once unsealed. This does not affect your right to a replacement or refund for damaged, defective, or misprinted items.

Questions? Contact us anytime at info@becca-q.com.